Frequently Asked Questions

Storvly is a multi-vendor e-commerce platform that makes it easy for businesses and entrepreneurs in Nigeria to create beautiful online stores, list products, and accept payments without technical knowledge. Each vendor gets their own dedicated storefront (e.g. yourstore.storvly.com) with tools to manage products, orders, and customers.

Storvly is designed for small and medium businesses, individual entrepreneurs, fashion vendors, food sellers, electronics dealers, and anyone who wants to sell products online in Nigeria. No coding or web design skills are required.

Storvly offers a free trial period so you can explore the platform before committing to a plan. After the trial, you choose from our Starter, Growth, or Scale subscription plans. Each plan includes different feature limits and a transaction commission rate. Visit our Pricing page for full details.

Click Start Selling or Get Started on the homepage. You will be asked to create a vendor account with your email address and business name. Once registered, you can set up your store, upload products, and go live, usually within minutes.

After signing up, your vendor dashboard guides you through choosing a store theme, adding your business details, uploading products, and configuring payment settings. Your store goes live at yourbrand.storvly.com as soon as you publish it.

Every store gets a professional yourbrand.storvly.com subdomain, no DNS configuration needed. Custom domain support is coming soon. Contact support if you need it set up early.

All payments are processed securely through Paystack, Nigeria's leading payment gateway. Buyers can pay via debit card, bank transfer, or USSD. Paystack handles encryption and fraud prevention, so customer payment details stay secure.

After a successful sale, funds are settled directly to your registered Nigerian bank account via Paystack. The standard settlement timeline is T+1 or T+2 business days. You can track payouts in your vendor dashboard under Wallet & Payouts.

Storvly charges a small platform commission on each transaction. The exact rate depends on your subscription plan, and higher-tier plans have lower commission rates. Full details are on our Pricing page. Paystack charges their standard processing fee separately.

Refund policies are set by individual vendors in their store settings. If you are a buyer with a refund request, contact the vendor through the store's contact page. If unresolved, contact Storvly support at support@storvly.com.

Click Forgot Password on the login page. Enter your registered email address and we will send a reset link within a few minutes. Check your spam folder if it does not arrive.

One-Time Passwords are sent to verify your identity during login or sensitive actions. They expire quickly and should never be shared with anyone, including Storvly staff. If you did not request an OTP, change your password and contact support@storvly.com.

To request account deletion, email support@storvly.com with the subject line Account Deletion Request. Requests are processed within 7 business days. Deletion is permanent and removes your store and associated data.